Nathan Edward Williams

Nathan Edward Williams
6050 Flintridge Drive
Colorado Springs, CO 80918 USA

• Extensive background in technical support and customer service.
• Adept in hardware configuration, installation, and maintenance.
• Comfortable working in Windows, Mac, and Linux environments.
• Expert knowledge of Photoshop, especially with restoration of damaged photos.
• Skilled in modeling, texturing, and animation in ZBrush and 3DS Max.
• Essential knowledge of HTML5 and CSS3.
• Proficient in Premiere, After Effects, and other editing/compositing programs.

CompTIA A+ Certified, 2017

The Art Institute of Colorado, Denver, CO
Bachelor of Arts, Media Arts & Animation, Alpha Beta Kappa, 2003

CaptionCall, Colorado Springs, CO
Communications Assistant, Nov 2015-Present
• Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim.
• Maintained a high level of dictation speed and accuracy.
• Trusted to maintain strict customer confidentiality.

Microsoft, Boulder, CO
Geospatial Editor, May 2014-Oct 2015
• Processed and edited imagery and digital models to be published on Bing Maps and within the Windows Map App.
• Team member and integral part of Bing Maps’ Streetside publishing, greatly improving the accuracy of Bing Streetside Maps.
• Consistently met goals and quotas set by Microsoft.
• Completed project before acquisition by Uber.

Microsoft, Boulder, CO
3D Editor, Oct 2013-Feb 2014
• Edited architectural models for Bing Maps and the Windows Map App.
• Ensured that the resulting models accurately reflected the real world.
• Reviewed completed cities for any remaining issues to correct.

Sprint Nextel, Englewood, CO
Tech Support Specialist II, Jan 2005-May 2013
• Provided support for all Sprint products, from basic phone troubleshooting to researching network issues or outages.
• Extensive knowledge of Android, Blackberry, iOS, Windows Phone, and all back-end systems to provide and maintain cellular services.
• Subject Matter Expert (SME) for CTMS (Network) tickets.
• Designed complex InfoPath forms, and converted internal “Driving Manual” to web form for call center management.