SKILLS
Extensive background in technical support and customer service.
Adept in hardware configuration, installation, and maintenance.
Comfortable working in Windows, Mac, and Linux environments.
Expert knowledge of Photoshop, especially with restoration of damaged photos.
Skilled in modeling, texturing, and animation in ZBrush and 3DS Max.
Essential knowledge of HTML5 and CSS3.
Proficient in Premiere, After Effects, and other editing/compositing programs.
EDUCATION
CompTIA A+ Certified, 2017
The Art Institute of Colorado, Denver, CO
Bachelor of Arts, Media Arts & Animation, Alpha Beta Kappa, 2003
EMPLOYMENT
CaptionCall, Colorado Springs, CO
Communications Assistant, Nov 2015-Present
Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim.
Maintained a high level of dictation speed and accuracy.
Trusted to maintain strict customer confidentiality.
Microsoft, Boulder, CO
Geospatial Editor, May 2014-Oct 2015
Processed and edited imagery and digital models to be published on Bing Maps and within the Windows Map App.
Team member and integral part of Bing Maps Streetside publishing, greatly improving the accuracy of Bing Streetside Maps.
Consistently met goals and quotas set by Microsoft.
Completed project before acquisition by Uber.
Microsoft, Boulder, CO
3D Editor, Oct 2013-Feb 2014
Edited architectural models for Bing Maps and the Windows Map App.
Ensured that the resulting models accurately reflected the real world.
Reviewed completed cities for any remaining issues to correct.
Sprint Nextel, Englewood, CO
Tech Support Specialist II, Jan 2005-May 2013
Provided support for all Sprint products, from basic phone troubleshooting to researching network issues or outages.
Extensive knowledge of Android, Blackberry, iOS, Windows Phone, and all back-end systems to provide and maintain cellular services.
Subject Matter Expert (SME) for CTMS (Network) tickets.
Designed complex InfoPath forms, and converted internal Driving Manual to web form for call center management.